1. In what ways would prejudice and stereotypes make it more difficult for the supervisors in this cookie business to improve relations with employees? How do the language differences contribute to the challenge?

2. The manager in this factory brought in a cultural expert to improve understanding of the Hispanic employees and enhance communication. Do you think this effort was more likely to improve communication or just reinforce prejudices? Why?

3. What else might supervisors in this factory do to improve the way the company manages diversity?