1. Reflecting back to the chapter’s opening case study and imagine that the employees in a department at an IBM location will be losing their department supervisor. Working as a group, list the conflicts you would expect to arise from this situation. Mark each change on the list with i for intrapersonal, I for interpersonal, Su for structural, or Sa for strategic.

2. What type of change does this represent? Will there be resistance to the change?

3. Now, consider how this change will be implemented in the workplace, and how stress for the employees can be minimized.