11. Reflecting back to the chapter opening “A Supervision Challenge” case, imagine that you were a sterile processing department (SPD) supervisor at Christiana Hospital, assigned to one of its problem-solving teams. Consider that your team would also include hospital managers, nurses, and employees and that some team members would be from the operating room, while others would represent SPD. With your group, discuss and identify several possible sources of conflict on this team. Suggest some ways that an SPD supervisor could help the team move beyond conflict

(the storming stage) and toward constructive solutions. Also, identify ways that your participation on the team could help you lead your employees in SPD.