Question: Imagine that you are the supervisor responsible for a pharmacy. You have received a few complaints about mistakes in customers prescriptions. To improve the quality

Imagine that you are the supervisor responsible for a pharmacy. You have received a few complaints about mistakes in customer’s prescriptions. To improve the quality of service delivered by the pharmacists, you can concentrate on (a) doing a better job of catching errors in the future or (b) doing a better job of avoiding errors. Which approach would you choose? Explain.

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