1. Why do you believe most of Kathy Wilson’s employees were resistant to the move? Describe the factors leading to this resistance.

2. Assume that you are Kathy Wilson and it is spring 2003. You don’t want to lose any of the skilled and talented people you have on your staff. What specific steps will you take to ensure that your employees remain at Introl Systems?

3. Do you believe that company officials could have avoided some of the resistance to change—especially for those employees who lived in New York City? Explain.