The next time you find yourself in conflict, try using Dr.

Weisinger’s two suggestions.

Does doing so alter the course of conflict?

On-the-job conflict is common. Less common is skill in dealing with workplace conflict. Dr. Hendrie Weisinger is a therapist and consultant who has much experience in dealing with workplace conflict. His book Anger at Work (1996) offers two suggestions for handling workplace conflict effectively.
First, try to defuse the conflict by improving the climate. Use your communication to demonstrate support, empathy, openness, and an interest in resolving the source of conflict. You might also suggest a “time out”—say you want to discuss the issue but need 10 minutes to take care of something first. This allows a cooling-
off period.
Dr. Weisinger’s second suggestion is to listen fully, mindfully. This can be difficult if the other person seems to be attacking you personally, yet focused listening is deeply confirming. Don’t interrupt, correct, or argue. Just listen and try to understand the other person’s perspective. Dealing with conflict in these two ways provides a foundation for productive conversation.