Classify the various types of services into categories with respect to degree of labour intensity and degree

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Classify the various types of services into categories with respect to degree of labour intensity and degree of interaction and customization. How difficult is it to manage the service quality for services in these categories?

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Total Quality Management

ISBN: 9789332579392

3rd Edition

Authors: Poornima M. Charantimath

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Question Posted: Jan 03, 2024 11:14 AM

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Classify the various types of services into categories with respect to degree of labour intensity and degree

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There are different ways to categorize services but here well focus on two main dimensions degree of labour intensity and degree of interaction and customization 1 Degree of Labour Intensity This refe...View the full answer

Total Quality Management

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