Questions and Answers of Total Quality Management

Otis Elevator Company (India) Ltd is a part of Otis Elevator Co., US, which is a wholly-owned subsidiary of United Technologies Corporation. Otis Elevator Co. is the world’s largest manufacturer,
Visit the website of Quality Council of India and identify the approved certification bodies regardinga. QMS (http://www.qcin.org/nabcb/accreditation/reg_bod_qms.php)b. EMS
Explain registration process.
Explain the important points in audit performance.
Explain accreditation.
Who are the customers in first-party, second-party and third-party audit?
Why do you consider internal audit as a vital tool in auditing management system?
How would you perform monitoring and measurement of an auditing management system?
What is the role of NABCB?
How would you determine the selection of a registrar?
List the steps to ISO certification.
What are the various resources required for carrying an audit?
What are the attributes of an auditor?
Differentiate major and minor non-conformity.
What is the use of checklist in auditing?
Name the various steps for managing audit programs?
What is non-conformity?
Name the types of audits.
Distinguish corrective action vs. preventive action.
What are the audit objectives?
Name the standards used for guiding auditing management system.
Define ISO audit.
Tata Motors Private Limited is a leading manufacturer of trucks in India and India’s largest automobile company. It is the second-largest manufacturer of passenger vehicles in the world. The
What are the steps in the registration process?
What are the criteria to select registrar?
Discuss the steps to ISO certification
What is accreditation?
Explain the role of ISO certification bodies.
Explain the main features of ISO IEC 17021-2015.
What are the competency required by the auditors?
Discuss the main features of auditing management system- ISO 19011:2011.
Distinguish between ISO 19011:2011 and ISO IEC 17021:2015.
What are the different types of audits?
Individually or with a team of three or more people, determine which three EMS benefits would be most important for a hospital, oil company, pharmaceutical company, university, food processor, paint
How do you propose to develop documentation of your organization?
Prepare an action plan for implementing IMS in your organization.
Explain integrated management system.
Discuss the requirements of ISO 45001:2016.
Describe the requirements of ISO 14001:2015.
Explain the organizations supporting quality movement in India?
What are the benefits of QMS, EMS, and OHSMS?
What are the requirements of ISO 9001:2015?
Narrate historical background giving details of origin of quality and evolution of ISO 9000.
Describe QMS.
What are the benefits of IMS?
Which are the common elements in QMS, EMS, and OHSMS?
What are the main benefits of implementing OHSMS?
What are the requirements of ISO 45001:2016?
What are the main benefits of implementing EMS?
What are the requirements of ISO 14001:2015
Which are the organizations promoting quality movement in India?
What are the main benefits of implementing QMS?
What is meant by “process approach”?
What is the purpose of the quality manual?
What is meant by the “quality policy” of an organization?
What are the clauses of ISO 9001 QMS?
What is the scope of ISO 9001:2015?
What are the ISO 9000 series of standards?
Hyundai Motors India Limited, a 100 per cent subsidiary of the South Korea-based Hyundai Motor Company, started its operations in 1996. In September 1998, Hyundai India started mass production of its
Which are the common elements in QMS, EMS, and OHSMS?
Discuss Integrated Management System.
Discuss the key benefits of EMS and OHSMS.
Which are the basic clauses and main clauses in ISO 9001?
What are the requirements of ISO 9001: 2015?
Discuss the quality management system model.
Identify the organizations providing strategic direction to quality movement in India.
What are the benefits of ISO certification?
What are the quality management principles on which the QMS standards are based?
Which is the latest version of ISO and what are the major changes it introduces?
How many times were the standards revised?
Discuss QWL.
What are the factors that influence and decide the quality of work–life balance?
Explain the basis for evaluating the QWL programme.
Crescent Chemical and Pharmaceuticals Ltd is one of the oldest and pioneering drug manufacturing companies in Calcutta. It has gained a high reputation because many of its patented drugs and
Explain the creative process with an example.
Define creativity.
What do you mean by breakthrough improvement?
Solve the three lateral thinking puzzles given below:(a) The police raid a house to arrest a suspected murderer acting on an anonymous phone call.They don’t know what he looks like, but they know
Trace the evolution of benchmarking.
Select a firm and list three or four key success factors (e.g., advertising, distribution, engineering,sales) for that industry. Which firm(s), in your opinion, would be appropriate to benchmark? Why?
Discuss the evolution of BPR.
Name the various phases in the evolution of benchmarking.
Discuss the structure of the re-engineers implementing BPR.
Trace the evolution of BPR.
Name the seven rules of doing work in BPR.
What are the requirements of the re-engineering process?
Which are the seven rules of BPR as suggested by Michael Hammer?
Describe the methodology used in BPR approaches.
Discuss BPR methodologies.
Name the five activities in BPR implementation strategy.
Name the five activities in the BPR implementation methodology.
Name the five steps in the BPR model prescribed by Davenport?
Discuss the five-step approach model of BPR prescribed by Davenport.
Name the BPR methodologies.
Name the seven phases required for the successful implementation of BPR.
Name the seven phases required for successful implementation of BPR.
What are the common benefits of BPR implementation?
What are the common benefits of re-engineering the business process?
What are the key enablers of BPR in the service and manufacturing sectors?
Which are the key enablers of BPR in the service sector?

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