Produktivitat Von Dienstleistungen(3rd Edition)
Authors:
Klaus Moller, Wolfgang Schultze
In Stock: 2 Left
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Total Price:
$0
Solution Manual Includes
Price:
$9.99
Book details
ISBN: 3658040858, 9783658040857
Book publisher: Springer Gabler
Book Price $0 : Produktivitat Von Dienstleistungen by Klaus Moller and Wolfgang Schultze is a definitive resource for understanding the complex field of service productivity. This third edition delves deeply into the critical methodologies and frameworks necessary for evaluating and enhancing the efficiency of service operations. A key theme of the book is the measurement and management of service performance, employing comprehensive methodologies such as Service Productivity Analysis (SPA) and value creation models. By providing a 'solution manual', the authors furnish readers with practical strategies and tools necessary for real-world application. The book incorporates an 'Answer Key' section that elucidates common queries from practitioners and academics alike, helping to clarify complex theoretical constructs with concrete examples. The 'table of content' is meticulously organized, guiding readers through chapters that range from conceptual frameworks to detailed case studies. Moller and Schultze effectively address how technological advancements and operational methodologies can substantially impact service productivity. The reception of the book has been overwhelmingly positive, praised for its rigorous academic approach and practical application in enhancing operational efficiency. The detailed breakdown of service sectors reveals insightful strategies to optimize productivity and performance, making it a vital resource for both scholars and practitioners in service industries. This cheap edition balances economy with educational value, making it a wise choice for budget-conscious readers.
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August 14, 2023