Supervision In The Hospitality Industry Leading Human Resources(6th Edition)
Authors:
John R Walker, Jack E Miller, Walker
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Solution Manual Includes
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$9.99
Book details
ISBN: 0470077832, 9780470077832
Book publisher: Wiley
Book Price $0 : Supervision In The Hospitality Industry: Leading Human Resources by John R. Walker and Jack E. Miller is an essential guide for those managing human resources in dynamic hospitality environments. The 6th edition provides comprehensive insights into effective supervision techniques necessary for leading diverse teams in hotels, restaurants, and tourism sectors. Key themes include leadership, communication, conflict resolution, and performance management, all crucial for maintaining high levels of employee engagement and guest satisfaction. While the book doesn't revolve around specific characters, it utilizes case studies to illustrate practical scenarios managers face in hospitality settings. Supporting resources such as a solution manual and an answer key are invaluable for readers seeking to test their knowledge and explore solutions to common supervisory challenges. The table of contents is thoughtfully structured, fostering a seamless learning journey through topics like labor laws, team-building strategies, and motivational techniques. The book's reception has been positive, with readers praising its clear, instructive approach and its applicability to real-world situations. Integrating crucial methodologies and tailored exercises, the book serves as both a comprehensive reference and a hands-on manual for aspiring and current hospitality supervisors. This rich content can be found detailed in its table of contents, allowing educators and learners to navigate through topics systematically.
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