The company has what it calls its Golden Rule; 'Do to others (guests and staff) as you

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The company has what it calls its Golden Rule; 'Do to others (guests and staff) as you would wish others to do to you'. Why is this important in ensuring high quality service?

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Operations management

ISBN: 978-0273731603

6th edition

Authors: Nigel Slack, Stuart Chambers, Robert Johnston

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Question Posted: Jul 02, 2016 03:27 AM

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The company has what it calls its Golden Rule; 'Do to others (guests and staff) as you

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It may be a simple rule but it guides the whole organizations approach to quality as the hotel ma...View the full answer

Operations management

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