The final chapter in your book is dedicated to building high level leadership skills for optimizing results under changing situations. One of these skills is managing conflict. Conflict is always around us. Absence of conflict probably means that employees are disengaged and really don't care. There is a difference, however, between functional conflict, which is issues oriented, and dysfunctional conflict, which is socio-emotional in nature. The latter type gets personal and people's feelings are involved, usually in a negative way.
Give an example of a functional organizational conflict and a dysfunctional conflict and how a leader should go about managing it.