The following causes of absenteeism for a fellow student are for the year just completed:

Cause of Absenteeism Occurrences

Personal illness ...........12

Child’s illness ...........26

Car broke down ........... 8

Personal emergency ........32

Overslept ............ 9

Unexpected visitor ........11

Required

Construct a Pareto diagram (chart). In conjunction with the framework presented in Exhibit 17.2.

EXHIBIT 17.2

Comprehensive Framework for

Managing and Controlling Quality

What role is played by the use of thesediagrams?

Transcribed Image Text:

Customer Expectations Satisfied Customers Deliver Product/Service and Set Quality- Related Goals i.e., Strategyl Work Processes Perform WorkP Monitor OutputMonitor Customer Correct Defects Satisfaction Nonfinancial Quality Indicators Dissatisfied Customers Taguchi Loss Functions, Six Sigma Programs Statistical Quality Control and Run Charts External Failure Costs Internal Prevention Costs Appraisal Costs Failure Costs Quality-Related Investments/Spending Diagnostic Control