The IT team at Game Technology is working on implementation strategies for the new Customer Contact Care system (C3). You are assigned to help with a structure chart, and to prepare a video tutorial about changeover methods. Before you start, you plan to review Chapter 11 of your textbook, including the Video Learning Session on structure charts.

A. Create a structure chart using the information shown in the table.
B. Using the examples in the chapter, prepare a text narrative for each of the slides shown. Also include notes for the video developer and the narrator.