Question: The IT team at Game Technology prepared DFDs for the new Customer Contact Care system (C3). Now, you will help the team develop a set

The IT team at Game Technology prepared DFDs for the new Customer Contact Care system (C3). Now, you will help the team develop a set of object models. To be sure you can handle the tasks you decide to review Chapter 6 of your systems analysis textbook.

A. Draw a use case diagram that includes the entities and the use cases.
B. Draw a state transition diagram that shows the customer categories and the conditions for each category.

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