The Rishi Vilas School (RVS) is a residential school located in Ooty, a mountain resort in southern India. Established in 1930, the school has grown over time, and it now occupies 125 verdant acres in the rolling foothills of the Nilgiri mountain range.

Currently, the school’s governing board has capped enrollment at 450 students, spread somewhat evenly among standards 7 through 12 (i.e., about 75 students would be admitted each year.) Admission decisions rely on students’ academic credentials and the potential for future leadership (as judged by essays, personal interviews, athletic skills, and current accomplishments). While children of alumni receive a distinct preference, RVS tries to maintain a student body balanced along the dimensions of gender, religious affiliation, and region. Competition for admission is fierce, partly because the school uses its considerable endowment to support economically disadvantaged students. A vast majority of the students, however, pay the full tuition and board, even though some parents initially gasp upon hearing the amount.

RVS’s goals are simple: Train the leaders of tomorrow in a secular and humanist environment. Thus, the school stresses the development of moral character and values as much as academic rigor. The curriculum introduces students to leaders and thoughts from various regions and religions. One would not be surprised to find students arguing about Plato’s Republic, factors that led to the rise of communism in China, or the influence of regulator DNA on behavioral traits. Not surprisingly, the school counts numerous parliamentarians, leading scientists, top government bureaucrats, and industry titans among its alumni. The school board is particularly proud of the many alumnae who have gone on to become social entrepreneurs. In the past two years alone, the school’s alumnae established three separate nongovernment organizations (NGOs) that focus on micro lending and setting up Internet kiosks in rural communities.

The focus on social awareness, humanism, and secularism does not detract from the school’s academic mission. The school is among the few Asian schools that award the International Baccalaureate (IB) diploma. The curriculum is so rigorous that each year, RVS sends a few students to Ivy League schools in the United States and top-tier programs in Europe. Most of the students wind up in premier Indian institutions such as the IITs and other premier colleges.

As is the case in most boarding schools, RVS’s students form lifelong friendships and develop strong ties to the school. Each student is assigned to one of four “houses” upon arrival. Housemates almost become brothers and sisters by the time a student graduates in six years. Not surprisingly, alumni networks are strong. A “Rishi” (as the alumni refer to themselves) would think nothing of receiving numerous offers for help and dinner invitations after posting her need for housing in a new location on the alumni bulletin board. Many alumni stay connected with the school throughout their lives, and it is common to find third- and fourth-generation students in the school.

Required:

a. While things have been going well, the school’s headmaster is wondering whether the school is coasting on past glory and whether the school also is laying the foundations for an equally distinguished future. The headmaster therefore asks you to put together a list of linked items that would increase the probability of desired outcomes. Simply put, the headmaster would like you to clearly identify the school’s outcomes (i.e., the fruits of its strategy), the processes for executing the strategy, and the resources needed to sustain the processes.

b. The headmaster also requests that you develop appropriate performance measures to measure the supply of adequate resources, the effectiveness and efficiency of the processes, and the outcomes. You can construct a scorecard along the traditional four dimensions or make up dimensions that seem more relevant to RVS.