Daniel is a highly experienced tutor and academic writer with over 5 years of hands-on expertise. I specialize in crafting well-researched, original content in areas like statistics, mathematical sciences, computer science, economics, business management, health, community service, finance, and technology. My attention to detail ensures that every paper is of top quality, aiming for excellent grades. I am committed to completing work on time and am always available to assist you in your academic journey. My goal is to exceed expectations, helping you achieve success with precision and clarity.
Jomo Kenyatta University Of Agriculture And Technology
Bachelors in
Actuarial Science
Kenya
2019 — 2023
Fauli Bank
Key Responsibilities:
As a Relationship Officer Cash
• Processing transactions such as Cash Deposits & Withdrawals, Mpesa Super
Agency, Internal & External Transfers, Foreign Exchange and Western Union.
• Ensuring controls, limits and established operations guidelines are met.
• Cross Selling and Up Selling products and services based on customer needs.
• Comply with regulatory requirements.
• Resolve customers’ issues and provide relevant information.
• Manage risk in every transaction and detect fraudulent transactions to prevent
losses.
• Go the “extra mile” to build trust relationships, customer loyalty and satisfaction.
As a Customer Service Officer
• Maintaining a positive, empathetic, and professional attitude toward customers
at all times.
• Knowing our products inside and out so that you can answer questions.
• Ensure customer satisfaction and provide professional customer support.
• Acknowledging and resolving customer complaints.
• Responding promptly to customer inquiries.
• Processing orders, forms, applications, and requests.
• Selling, Issuing, and Booking Bancassurance Products in system.
• Keeping records of customer interactions, transactions, comments, and
complaints.
• Managing a team of junior customer service representatives.
