I have experience with Toppr India as a coding tutor. I used to teach kids from 5th grade to 12th grade. Also, I have experience as a freelance tuition teacher for school kids in my near area.
As an engineering graduate and topper of my college, I took so many seminars and conducted many training sessions for my colleagues in my college.
? Design, document and maintain the accuracy of standard operating
procedures (SOPs) for customer support processes using flowcharts.
? Aid with ongoing large-scale audits of support content to ensure adherence to
proper quality standards.
?
? Use ticket coding to conduct root cause analysis and refine support policies
and procedures.
? Interact with multiple teams across the globe to find out the gaps and explain
the changes made.
? Proactively recognize opportunities to improve workflow and processes.
? Lead and prioritize a steady stream of content requests from multiple teams
with short, frequently changing timelines.
? Learn and master multiple knowledge bases and content management tools.
? Be the source of knowledge to train, educate new members in the team and
answer questions from stakeholders.
2016 — 2018
Amazon.com
Responsibilities
? Responsible for owning the key metrics focused towards defect elimination
and delivering business value.
? Work closely with senior leadership and other internal/external stakeholders,
helping them make data-driven decisions, size up problems through various
analysis, convert problem statements into process improvement activities &
achieve closure.
? Interact with the business, automation & technology teams to help drive
operation, deploy tools & techniques and system improvements.
? Interact with customers over phone, email or chat to solve their issues with
amazon account, orders and technical assistance for the issues with the
purchased mobile phone.
? Review and respond to the comments on the company social media page.
