Two weeks ago, your cousin Edna mover from New York City to Houston. She needs a car to drive to work and to run errands, but she has no experience in selecting a car and has asked for your help. Using the management process presented in this chapter, write her a letter explaining how she can approach making this decision.

How would your response change if the president of your company asked you to help make a decision about acquiring a fleet of cars for use by the sales personnel?