Using Information Technologies at Federal Express Federal Express (FedEX), founded in 1971, handles an average of 3 million package-tracking requests
Another technology that improves customer service is Ship Manager, an application installed on customers' sites so users can weigh packages, determine shipping charges, and print shipping labels. Customers can also link their invoicing, billing, accounting, and inventory systems to Ship Manager. However, Federal Express still spends almost $326 million per year on its call center in order to reduce customers' frustration when the Web site is down or when customers have difficulty using it. The company uses customer relationship management software called Clarify in its call centers to make customer service representatives' jobs easier and more efficient and to speed up response time.
What are Federal Express's estimated annual savings from using information technology?
This problem has been solved!
Do you need an answer to a question different from the above? Ask your question!
Step by Step Answer:
Create a free account to access the answer
Cannot find your solution?
Post a FREE question now and get an answer within minutes. * Average response time.
Question Posted: August 16, 2017 10:31:13