Walt Disney reports the following information for its two Parks and Resorts divisions.

Assume Walt Disney uses a balanced scorecard and sets a target of 90% occupancy in its resorts. Using Exhibit 9.20 as a guide, show how the company's performance on hotel occupancy would appear on a balanced scorecardreport.

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East Coast West Coast Current year Prior year Current year Prior year 93% Hotel occupancy rates 89% 86% 92%