Classify each of the performance measures below into the most likely balanced scorecard perspective it relates to.
Question:
Classify each of the performance measures below into the most likely balanced scorecard perspective it relates to. Label your answers using C (customer), P (internal process), I (innovation and growth), or F (financial).
1. Change in market share _________
2. Employee training sessions attended _________
3. Number of days of employee absences _________
4. Customer wait time _________
5. Number of new products introduced _________
6. Length of time raw materials are in inventory _________
7. Profit margin _________
8. Customer satisfaction index _________
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Aysha Ali
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