What are some of the ways that IS leaders can ensure that the costs of providing a

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What are some of the ways that IS leaders can ensure that the costs of providing a service such as help desk support are aligned with the service levels wanted by business leaders?

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Managing Information Technology

ISBN: 978-0131789548

6th edition

Authors: Carol Brown, Daniel W. DeHayes, Jeffrey A. Hoffer, Wainright E. Martin, William C. Perkins

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Question Posted: Oct 25, 2016 10:12 AM

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What are some of the ways that IS leaders can ensure that the costs of providing a

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The two main mechanisms used by IS organizations today are chargeback systemsin which business ...View the full answer

Managing Information Technology

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