What are the capabilities of customer relationship management (CRM) software? How do ERP and CRM relate?

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Operations Management Creating Value Along the Supply Chain

ISBN: 978-0470525906

7th Edition

Authors: Roberta S. Russell, Bernard W. Taylor

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Question Posted: Oct 03, 2012 07:19 AM

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What are the capabilities of customer relationship management (CRM) software? How do ERP and CRM relate?

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Operations Management Creating Value Along the Supply Chain

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