What are the distinguishing features of service organisations? Consider the extent to which these features are present

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What are the distinguishing features of service organisations? Consider the extent to which these features are present in the following industries:
(a) Electricity, gas and water supply.
(b) Information media and telecommunications.
(c) Education and training. Do retail and wholesale businesses provide services or goods to customers? Discuss.
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Management Accounting

ISBN: 9781760421144

7th Edition

Authors: Kim Langfield Smith, Helen Thorne, David Alan Smith, Ronald W. Hilton

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