What are the usual steps in a grievance procedure? What are the advantages of resolving a grievance

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What are the usual steps in a grievance procedure? What are the advantages of resolving a grievance in the first step? What skills would a supervisor need so grievances can be resolved in the first step?

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Fundamentals of human resource management

ISBN: 978-0073530468

4th edition

Authors: Raymond A. Noe, John R. Hollenbeck, Barry Gerhart, Patrick M

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