Question: What is Julene's Performance Readiness level for the task of encoding (R1, R2, R3, or R4)? Which leadership style was Kelly using (S1, S2, S3,

What is Julene's Performance Readiness® level for the task of encoding (R1, R2, R3, or R4)?
Which leadership style was Kelly using (S1, S2, S3, or S4)?
Why might Kelly have been using this particular leadership style?
Kelly Fontane has worked with Listo Systems for many years. Her procedure for training new office staff begins with having them answer the telephone and file. When she feels that they are ready, she teaches them to encode checks and deposit forms with the magnetic numbering required for computer processing. One of her employees, Julene Garfield, is ready to make the transition from telephones and filing to encoding.

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