a. What is Lashonda's Performance Readiness® for running the new customer service survey (R1, R2, R3, or R4)?
b. What leadership style should be used to match Lashonda's Performance Readiness® level (S1, S2, S3, or S4)?
For six years, Lashonda McCoy has been an office manager with Listo Systems, and has experienced the ups and downs of the growing company. A longtime valued employee of Listo Systems, Lashonda has been assigned the task of running the new customer satisfaction survey program by the incoming management team.
Although she doesn't completely understand the new program, Lashonda is excited about the way it has been structured by management, and believes that it will improve relations with their customers. She doesn't yet know how all the parts of the program will fit together, but feels confident about her ability to succeed with new challenges.