What systems concept did Richard and Harry ignore when tossing out the pink forms? What are the possible ramifications for systems analysts if general systems concepts are ignored?

“I don’t know what we do with the pink ones yet,” Richard Russell admitted. “They’re part of a quadruplicate form that rips apart. All I know is that we keep them for the filing clerk, and he files them when he has time.”
Richard is a newly hired junior account executive for Carbon, Carbon & Rippy, a brokerage house. You are walking through the steps he takes in making a stock purchase “official” because his boss has asked you to streamline the process whereby stock purchase information is stored in the computer system and retrieved.
After you leave, Richard continues thinking about the pink forms. He tells his clerk, Harry Schultz, “In my two months here, I haven’t seen anyone use those. They take up my time and yours, not to mention all the filing space. Let’s pitch them.”