When Scott Tweedy picked up a magazine article on "How to Manage Health Care Workers," he was pleased to find some apparent advice. Scott was concerned about poor performance by several of the respiratory therapists in his clinic. The author of the article said that the "best way to improve performance is to make your workers happy." Well, Scott was happy upon reading this and made a pledge to himself to start doing a much better job of "making the therapists happy in the future."
Questions: Is Scott on the right track? Should he charge ahead as planned, or should he be concerned about this advice? What do we know about the relationship between job satisfaction and performance, and how can this understanding be used by Scott in this situation?