While waiting for a phone call with two subordinates, imagine that another subordinate walks into the room and has a loud, frustrated outburst after being unable to find something. The other employees in the room clearly feel uncomfortable as a result of this behavior. What do you say or do? Go to this chapter's "Now What?" video, watch the challenge video, and choose a response. Be sure to also view the outcomes of the two responses you didn't choose.
1. Which aspects of management and organizational behavior discussed in this chapter are illustrated in these videos? Explain your answer.
2. Which do you feel is more important at work, an employee's behavior or performance? Why?
3. As a manager, what else might you do to effectively handle this situation?