Barcelona Restaurant Group is always trying to attract and retain only those employees who reinforce its service-oriented culture and provide top quality customer service. The manager being interviewed in the video is constantly recruiting and hiring new employees and letting low performers and poor fits go. He also tries to provide job candidates with a realistic description of the company's expectations to ensure that they know what they would be getting into if they took a job with the company.
1. How does the Barcelona Restaurant Group focus on fit? What types of fit does Barcelona try to optimize when hiring?
2. How does sending managerial candidates on a $100 "Shop" serve as a realistic job preview? Explain why you think this would or would not be effective in helping job candidates assess their fit with the Barcelona Restaurant Group.
3. Besides the "Shop", how else does Barcelona try to maximize employee fit? What other suggestions do you have for the company to improve new hires' fit with the job and organization?