Why are ERP upgrades so complex and expensive? What role does ERP customization, if any, play in

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Why are ERP upgrades so complex and expensive? What role does ERP customization, if any, play in this process? Go online and research other examples discussing ERP upgrades. Can you discern a pattern in what seems to be the major cost drivers of the upgrade process?

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Management information systems

ISBN: 978-0073376813

10th edition

Authors: James A. O Brien, George M. Marakas

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