Question: Write an essay to answer the following question 1. Explain the impact of new technology on organizational business models. Provide an example to justify your

Write an essay to answer the following question
1. Explain the impact of new technology on organizational business models. Provide an example to justify your response.
2. Explain operational CRM versus analytical CRM. Under what conditions would a decision maker use either application?
3. What are some of the functional areas that benefit from CRM systems? What features of CRM systems match best with those functional areas?

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