Question: You are a management consultant and have been asked by Messrs. Schmidt, Page, and Brin to investigate the public perception of Google as unresponsive, self-centered,

You are a management consultant and have been asked by Messrs. Schmidt, Page, and Brin to investigate the public perception of Google as unresponsive, self-centered, and dangerously cocky. How would you investigate, and what remedies would you suggest? Or is such an attitude, based on great success and growth, anything to be concerned about?

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