You notice that Demings point 10 mentions eliminating slogans such as Zero Defect. However, Crosbys ninth step

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You notice that Deming’s point 10 mentions eliminating slogans such as “Zero Defect.” However, Crosby’s ninth step is to hold a “Zero Defects Day.” These points are in disagreement. Who is correct? Why?

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Managing Supply Chain and Operations An Integrative Approach

ISBN: 978-0132832403

1st edition

Authors: Thomas Foster, Scott E. Sampson, Cynthia Wallin, Scott W Webb

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Question Posted: Nov 28, 2015 07:11 AM

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You notice that Demings point 10 mentions eliminating slogans such as Zero Defect. However, Crosbys ninth step

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Both can be correct and are intended for different purposes Demings motivation for the remo...View the full answer

Managing Supply Chain and Operations An Integrative Approach

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