Question: Your large firm is about to change to a customer-centered organization structure, where employees who have rarely had customer contact will now likely significantly influence

Your large firm is about to change to a customer-centered organization structure, where employees who have rarely had customer contact will now likely significantly influence customer satisfaction and retention. As part of the transition, your superior wants an accurate evaluation of the morale of the firm’s large number of computer technicians. What type of sample would you draw if it was to be an unrestricted sample?

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