1. Based on the LMX model, how would you describe Jenny's leadership?
2. How do you think the employees at City Mortgage respond to Jenny?
3. If you were asked to follow in Jenny's footsteps, do you think you could or would want to manage City Mortgage with a similar style?
Jenny Hernandez is the production manager at a mid-size mortgage company. Salespeople, closing officers, underwriters and other personnel report to Jenny. The company culture is positive, and employees generally respect each despite their varying pay.
Jenny's leadership style is relationship oriented. She is fair and kind and works to build a teamlike environment at work. She has an open-door policy and is committed to her work and the people at her company. She does not exclude people or play favorites and works to help others understand the pay differentials.
This case study portrays a strong relationship-oriented leader who is effective at work. She builds up all of her followers and does not have an "out-group."