Question: 1. Do you think it is important for Carter Cleaning Company to have a formal grievance process? Why or why not? 2. Based on what

1. Do you think it is important for Carter Cleaning Company to have a formal grievance process? Why or why not?
2. Based on what you know about the Carter Cleaning Company, outline the steps in what you think would be the ideal grievance process for this company.
3. In addition to the grievance process, can you think of anything else that Carter Cleaning Company might do to make sure those grievances and gripes such as this one are expressed and also are heard by top management?

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