1. How many minutes, on average, does it take for a first edition patron to get the requested book from time of entry into the library? (State all assumptions and show the calculations.)

2. How many minutes, on average, does it take for a library patron to get the requested book from time of entry into the library? (State all assumptions and show the calculations.)

3. How many patrons, on average, are there in the total library service delivery system? (State all assumptions and show the calculations.)

4. If the following numbers of employees work at each activity, what is labor utilization for each activity? Head Librarian: 2 employees, 3 minutes per activity); Special Librarian Check-in: 3 employees, 4 minutes per activity); First Edition Retrieval: 2 employees, 4 minutes per activity, Original Manuscript Retrieval: 2 employees, 6 minutes per activity; and Author's Journal Retrieval: 1 employee, 6 minutes per activity.

5. What labor resource is the bottleneck?

6. What do you recommend to break the bottleneck? What are the implications if you implement your recommendations? Explain and justify your reasoning.