Question: 1. Using the framework in Figure 10.3, how would you categorize information technology, temporary personnel, and advertising as spend categories for the bank? Why? 2.
2. What recommendations do you have with respect to sourcing temporary personnel? Why? What challenges is Karen likely to encounter?
3. Should the supply management department be involved in purchasing of the print advertising and promotional materials? Why or why not? What should supply management’s role be?
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