1. What are some things Colin could have done in or after the meeting when Henri verbally attacked him?
2. Is there anything more Raouf could have done during or after his meeting with Colin to prevent the situation from escalating?
3. Could Jack have handled his meeting with Colin in a better way? Was there anything Jack could have done after his meeting with Colin and before he met with Henri? What are some things Jack could have done in his meeting with Henri?
4. What should Fatima do?

Colin and Raouf had been having one of their typical sidebar conversations during the meeting when an obviously irritated Henri looked at Colin. ‘‘In my 20 years of experience, I’ve never seen such a shabby hardware design. A firstyear college student could do better,’’ said Henri, raising his voice at Colin. ‘‘No wonder we’re a month behind schedule. Now we’re going to have to spend more time and money on redesign. If you were in over your head, Colin, you should have asked someone for help. I’ll review the situation with Jack when he gets back on Friday. That’s it—the meeting is over. We need to spend more time working than chitchatting at meetings.’’ Everyone else on the project team was somewhat stunned by Henri’s tirade, but it wasn’t the first time. They all felt badly for Colin, but others had experienced the wrath of Henri in the past.