1. What are the fundamental aspects of SYSCO’s Virtual HR system that add value to the organization?
2. What concerns would you have in implementing such a system in other organizations?
3. What other elements would you recommend to enhance SYSCO’s HR system?

For evidence that SYSCO Corporation’s innovative Virtual Human Resource Center is making an impact, consider this. It motivated Jim Hope, president of a Kansas City subsidiary of SYSCO, to station himself in the warehouse one morning before dawn so that he could give a presentation on stock options to the company’s truck drivers. “We did a workplace climate survey,” Hope says, “and one of the things it showed was that employees wanted to see top management in person more.”