1. What do you see as the problems in this case? Explain.
2. Could these problems have been avoided? How?
3. Comment on the advantages and disadvantages of using peer evaluations in the appraisal process.
4. What can be done to correct the problem with Marcus Singh?

Research has shown that the performance appraisal process, and particularly the interaction between employees and managers, is a key determinant affecting employee motivation and productivity. Understandably, managers can view the appraisal of employee performance as a “Catch-22” in which the slightest mistake can cause employee resentment, as this case illustrates.