Question: 1. What observable artifacts, espoused values, and basic assumptions are displayed in the case? 2. How would you categorize Southwest Airlines Culture based on the

1. What observable artifacts, espoused values, and basic assumptions are displayed in the case?

2. How would you categorize Southwest Airline’s Culture based on the competing values framework?

3. Which of the 11 methods or techniques for changing organizational culture were used by Southwest Airlines?

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