Question: 1. What types of control are important at Dollar General? Why are these important? 2. What technological innovations did Kathleen Guion introduce at Dollar General?

1. What types of control are important at Dollar General? Why are these important?

2. What technological innovations did Kathleen Guion introduce at Dollar General? How did these innovations support the company’s strategy?

3. What challenged would you have expected Guion to face in introducting these changes? What principles of managing change would you have suggested she apply?

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1 Controls at Dollar General focus on efficiency Feedforward controls include security cameras to prevent theft job design to increase efficiency and employee selection software to standardize decisio... View full answer

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