1. Why did the appellate court conclude that the Rebars’ addendum constituted a counteroffer?
2. What steps might Cook’s Pest Control take to prevent this from happening in the future?

Stuart, Justice
. August 28, 2000, Cook’s Pest Control and the Rebars entered into a one-year renewable “Termite Control Agreement.” Under the agreement, Cook’s Pest Control was obligated to continue treating and inspecting the Rebars’ home for termites during the term of the agreement, which, with certain limited exceptions, continued so long as the Rebars continued to pay the annual renewal fee. The agreement contained a mandatory, binding arbitration provision.