1. Why do you think it is important for Capital One to calculate the disengagement factor of...

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1. Why do you think it is important for Capital One to calculate the "disengagement" factor of its employees when it comes to workforce planning?
2. What merits do you see to breaking down the planning process by business units through multiple layers of leaders? Do you see any drawbacks of doing so?
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Managing Human Resources

ISBN: 978-0176506902

7th canadian edition

Authors: Monica Belcourt, Parbudyal Singh, George W. Bohlander, Scott Snell

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