Question: 1. Why do you think it is important for Capital One to calculate the disengagement factor of its employees when it comes to workforce planning?

1. Why do you think it is important for Capital One to calculate the "disengagement" factor of its employees when it comes to workforce planning?
2. What merits do you see to breaking down the planning process by business units through multiple layers of leaders? Do you see any drawbacks of doing so?

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