Question: 1. Why is Mr. Shelton upset? What should be done to address his complaint? 2. Based on the information presented in the case, develop a

1. Why is Mr. Shelton upset? What should be done to address his complaint?
2. Based on the information presented in the case, develop a comprehensive quality improvement plan for Presto Cleaner.

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1 Mr Shelton is upset because the drycleaner lost his laundry However he is also justifiably upset about the way his complaint was mishandled As Shelt... View full answer

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