1. Why is Mr. Shelton upset? What should be done to address his complaint? 2. Based on...
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2. Based on the information presented in the case, develop a comprehensive quality improvement plan for Presto Cleaner.
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1 Mr Shelton is upset because the drycleaner lost his laundry However he is also justifiably upset about the way his complaint was mishandled As Shelt...View the full answer
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Related Book For 
Operations and Supply Chain Management for the 21st Century
ISBN: 978-1111225292
1st edition
Authors: Ken Boyer, Rohit Verma
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