1. Why would productivity jump at Best Buy under ROWE, compared to the traditional employment arrangement where employees are expected to be at the office?
2. What effect would the ROWE program have on workplace stress? Explain your answer.
3. What are the limitations and risks of the ROWE program? Which jobs and employees would be poorly suited to this work arrangement?

Kelly McDevitt has a busy job as online promotions manager for Best Buy. But McDevitt doesn’t have to worry about punching a time clock because of the retailer’s results-only work environment (ROWE). “I don’t count my hours—I don’t have hours,” she says. McDevitt attends office meetings, but even attending those events is optional. “It’s not how many hours somebody puts in face time at the office; it’s are they getting their work done” explains CalliRessler. This Business Week TV program describes the ROWE initiative, explains why it was introduced, and outlines its apparent benefits.